Refunds & Returns Policy

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Returns

We want you to be completely satisfied with your purchase from TrivoShop.com. If you're not entirely happy with your order, we're here to help. Our return policy allows you to return eligible products within 30 days of delivery for a refund or exchange. To be eligible for a return, your item must be in its original condition, unused, and in the original packaging.

Process for Returns

To initiate a return, please follow these steps:
Contact our customer support team within 30 days of receiving your order to request a return authorization.
Provide your order number and details about the product you wish to return.
Our customer support team will provide you with further instructions and a return shipping address.

You are responsible for the return shipping costs unless the return is due to a mistake on our part (e.g., wrong item shipped, damaged item).


Upon receiving the returned item, we will inspect it to ensure it meets our return criteria. If the item is approved, we will process your refund or exchange.

Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider's policies.
Please note that shipping costs are non-refundable, and the refund amount will exclude any initial shipping charges.

Exchanges

If you received a damaged or defective item, or if you would like to exchange it for a different size or color, please follow the return process as outlined above. We will provide instructions for exchanging the item.
Exchanges are subject to product availability. If the requested item is out of stock, we will process a refund for the item's purchase price.

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Non-Returnable Items

Certain items are not eligible for return, including but not limited to:
Gift cards and digital downloads.
Personalized or custom-made items.
Items marked as final sale or clearance.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We may require you to provide photos of the damaged item and its packaging to assist in the resolution process.

In the case of a damaged or defective item, we will either provide a replacement or issue a refund, as determined by our customer support team.

Contact Us

If you have any questions or concerns regarding our Refunds and Returns Policy, please feel free to contact our customer support team at [email protected] or [phone number]