We are committed to keeping customer information confidential and used solely for the purpose of serving you better. In order for us to provide the best possible level of service, we need to gather certain information. When you set up an account with us, we will ask you for some relevant information, including:
- Your name
- Email address
- Mailing address
- Phone number(s)
- Delivery addresses
This information allows us to provide you with personalized services and correspond with you separately. The information you provide will be kept confidential and used to support your customer relationship with Trivoshop Inc. It will help us to maintain your account and alert you to new products, special offers and services, which are suited to you as they become available. Such uses may be special offers in promotional emails and on our website.
We endeavor to keep our information accurate and up to date. Once you have registered online with Trivoshop Inc. you can check the information we store for your account by visiting our website and logging-in. By accessing `My Account` you can amend any inaccuracies through this facility.
As part of our customer service offering, we provide a regular email newsletter service. This service brings to you details of monthly special offers and product promotions as well as information on newproducts.
If you wish to subscribe to our newsletter service please send an email via our contact form or pop up form stating your request or submit your address in the box provided on our homepage.
We strive to only send promotional e-mail to those who want to receive it. If you wish to opt-out of this service, please access the `Unsubscribe` link that is available on all promotional emails. You can subscribe again at any time by following the procedure above.
If you have any questions please email our Customer Services Team via our contact form.
Cookies assign a unique identification to your computer and store the details on your hard drive via a facility in your web browser. The cookie does not contain any personally identifying information but does permit our website to recognize you each time you return to the Trivoshop Incstore. On arrival your cookie then `handshakes` with our system, which identifies you and makes it faster for you to log in. For more information about cookies and how to block them, please visit our Cookie information page.
We take the security issue very seriously. Our online ordering system is based on the SSL 256-bit encryption standard. Provided you are using an SSL-compliant browser such as Google Chrome, Mozilla Firefox or Microsoft Edge, you'll be able to conduct end-to-end encrypted transactions without fear of an intermediary obtaining your credit card information.
We use your IP (Internet Protocol) address to help diagnose problems with our server and to administer our website. Your IP address is also used to help identify you and your shopping basket.
Cookies are small text files which a website may put on your computer (or mobile device) when you first visit a site or page. A cookie helps the website, or another website, to recognize your device the next time you visit. Web beacons or other similar files can also do the same thing. We use the term “cookies” in this policy to refer to all files that collect information in this way. There are many functions cookies serve. For example, cookies can help us to remember your customer details, which products you've looked at, analyze how well our website is performing, or even allow us to recommend products we believe will be of interest to you. Certain cookies may contain personal information – for example, if you login, a cookie will store your customer identifier. Most cookies won’t collect information that identifies you, and will instead collect more general information such as how users arrive at and use our website, or a user’s general location.
The cookies on our website perform one of the following three functions:
We use functionality cookies to allow us to remember your preferences or which product category you are visiting (e.g. products. chocolates, plants or wine). For example, cookies save you the trouble of typing in your details every time you access the site.
We use or allow third parties to serve cookies that fall into the four categories above. For example, like many companies, we use analytics software to help us monitor our website traffic. We may also use third party cookies to help us with market research, revenue tracking, improving site functionality and monitoring compliance with our terms and conditions and copyright policy.
The purpose of banner advertising is to present products you've viewed on our website in the forms of adverts on 3rd party websites. The products presented might be the same or similar to the ones you've seen when visiting our site. This form of advertising relies heavily on cookies. Please be assured that the information in these cookies is completely anonymous and does not contain any of your personal details.
The emails that we send customers may contain a single, campaign-unique “web beacon pixel” to tell us whether these emails are opened and verify any clickthrough to links in the email. We may use this information for purposes including determining which of our emails are more interesting to users or to query whether users who do not open our emails wish to continue receiving them. The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML.
Microsoft Internet Explorer 6.0, 7.0, 8.0
• Click on 'Tools' at the top of your browser window and select 'Internet Options' • In the Options window, navigate to the 'Privacy' tab •
Toenable cookies: Set the slider to ‘Medium’ or below •
To disable cookies: Move the slider to the top to block all cookies Note that there are various levels of cookie enablement and disablement in Internet Explorer. For more information on other cookie settings offered in Internet Explorer, refer to the following page from Microsoft: http://windows.microsoft.com/en-GB/windows-vista/Block-or-allow-cookies
• Click on 'Tools' at the browser menu and select Options’ • Select the Privacy panel • To enable cookies: Check ‘Accept cookies for sites’ • To disable cookies: Uncheck at ‘Accept cookies for sites’ Note there are various levels of cookie enablement and disablement in Firefox. For more information, refer to the following page from Mozilla: http://support.mozilla.org/en-US/kb/Enabling%20and%20disabling%20cookies
• Click on the ‘wrench’ icon on the browser (usually found top-right corner) to open the tools menu • From the tools menu select ‘Options’ • Click the ‘Under the Hood’ tab from the menu on the left. • In the ‘Privacy’ section, select the ‘Content settings’ button • To enable cookies: select ‘Allow local data to be set’ option • To disable cookies: select ‘Block all cookies’ option Note there are various levels of cookie enablement and disablement in Chrome. For more information on other cookie settings offered in Chrome, refer to the following page from Google: http://support.google.com/chrome/bin/answer.py?hl=en&answer=95647
• Click on 'Setting’ at the browser menu and select 'Settings' • Select ‘Quick Preferences’ • To enable cookies: check “Enable Cookies” • To disable cookies: uncheck “Enable Cookies” Note there are various levels of cookie enablement and disablement in Opera. For more information on other cookie settings offered in Opera, refer to the following page from Opera Software: http://www.opera.com/browser/tutorials/security/privacy/
Safari on OSX
• Click on 'Safari' at the menu bar and select the 'Preferences' option • Click on 'Security' • To enable cookies: In the 'Accept cookies' section select 'Only from site you navigate to' • To disable cookies: In the ‘Accept cookies’ section select ‘Never’ Note there are various levels of cookie enablement and disablement in Safari. For more information on other cookie settings offered in Safari, refer to the following page from Apple: http://docs.info.apple.com/article.html?path=Safari/3.0/en/9277.html
All Other Browsers
Please refer to the “Help” function in the browser or contact the browser provider.
These terms and conditions (the “Terms and Conditions”) are the terms and conditions upon which Trivoshop Inc. (“ we or us”) make our Website (the “Website”) available to you and any of our services which are accessible on or via our related Websites.
These Terms and Conditions govern your use of the Website:
1. Order Acceptance Policy
1.1 All orders received are subject to acceptance by us and we reserve the right to reject any order without giving reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order.
2. Changes to your order
2.1 If you wish to change your order, please reply to your order receipt as soon as possible. We’ll always do our best to make last-minute changes for you, but we can only guarantee changes (including to the delivery address and card message) requested at least 24 hours before dispatch. Please note that once orders have been ‘assigned to production’, no changes can be accepted. Please note during peak seasons (Valentine’s Day & Mother’s Day) we are unable to guarantee to accept changes to orders within 72 hours of the intended delivery date.
3. Cancelling your order
3.1 Orders can normally be cancelled up to 48 hours before the intended delivery date. You can cancel your order by replying to your order receipt email. Please note that once orders have been 'assigned to production', orders cannot be cancelled. Please note that once orders have been 'assigned to production', no changes can be accepted.
3.2 For peak season (Valentine's Day and Mother's Day), we are unable to guarantee to cancel orders within 72 hours of the intended delivery date.
4. Incorrect / Incomplete delivery information:
4.1 If you provide us with incorrect or incomplete delivery information when placing your order, we will not be able to guarantee delivery. If our delivery personnel report that the delivery address is incorrect, we will attempt to contact you by email to confirm the details to acquire additional information from you.
4.2 We will not be liable for any delay if your order cannot be delivered due to incorrect or incomplete delivery information, and you will therefore not be entitled to a refund or compensation. Further to this, any order delayed due to incorrect/incomplete information may result in your order not arriving in perfect condition, as a consequence of extensive delivery time which is detrimental to the quality of the products. As such our quality guarantee does not apply for orders being redelivered and no replacement and/or refund can be provided. To avoid such issues please ensure at least two contact telephone numbers are provided for the recipient of your order.
4.3 Should a recipient reject delivery of an order; no refund or replacement will be offered.
5. Product Substitution Policy:
5.1 Occasionally, our local suppliers may not have some items listed in the product description in stock, and substitutions of items of equal or greater value will be necessary to ensure an on-time delivery.
5.2 Should the main product type in the bouquet have to be replaced, we will attempt to notify you by email; if we are unable to reach you, we will proceed with the substitution to prevent any delay in the delivery of your order. , however, will never be substituted with other products without requesting your confirmation first, even if that results in a delayed delivery. At the same time, please note that if we do not hear from you within 24 hours from our first email we will proceed with delivery of your order to avoid further delays. We will substitute them with products of the same or greater value.
5.3 If our Suppliers does not have a certain add on product (e.g. cake or bear), the delivery will be made with an alternative add on gift from the same category of add on gift of equal or greater value. For example, if a bear with a heart is unavailable, we will replace with a larger bear without a heart, or a white bear may be replaced with a brown bear of equal size.
5.4 Our Suppliers may make changes to the color of the products based on freshness, styling and availability at the point of order preparation, but will always maintain the overall shades of the arrangement displayed on the Website.
5.5 We cannot guarantee that the color shade will perfectly match the one shown in the picture. For instance, a yellow bouquet may be presented in a paler or a deeper shade. The same with pink, and many other coloredproducts, the shade may vary.
5.6 In the event of more extreme color, changes to the main product type (e.g.red ), we will attempt to contact you to inform you by email. However, if we are unable to reach you, we will proceed with the color substitution to prevent delays in the order delivery. The only exception comes with a special case arrangement, when we will wait for you to get back to us before we proceed.
5.7 All vase types and colors are subject to availability in the recipient’s location. We may substitute vases and wrappings with alternative colors/shapes/styles without warning when unavailable as to ensure there is no delayed delivery. Utmost care is taken to replace with the closest available style and color to ensure the overall theme of the arrangement is maintained. As with all our products and gifts, vases and wrappings are only ever replaced with equal or greater value equivalents.
5.8 Images of gifts and gift baskets on our Website are for illustrative purposes only. The gift contents will meet the specification in the product description / specification, but may look different to the images displayed on our Website. Please note that where a specific brand or item is unavailable, we will replace with the closest item available of equal or greater value.
6. Late Delivery
6.1 If we are unable to deliver your order on the selected date due to circumstances within our control, you will be offered compensation which may include a complimentary gift and/or partial refund for the products. Please note we will not be able to reimburse the cost of the add on (Extra's) products or gifts and gift baskets unless these are returned to us at the cost of the recipient. All returned goods must be unopened and be received back to us in their original packaging to qualify for a refund.
6.2 Please note any claim must be submitted within 3 days of the delivery date.
6.3 If we are unable to make a delivery due to circumstances beyond our control (for instance, the recipient is not at home), you will not be entitled to a refund. Nevertheless, should the recipient be unavailable when we attempt delivery, we will either leave a note or call the recipient directly to schedule a new delivery time.
6.4 In the case of gifts if the order is more than 3 days late you will be entitled to a full refund once the recipient refuses to accept the package. Upon the package being returned to us we will issue a full refund as long as the products are unopened and returned in their original packaging.
7. Delivery Times
7.1 We cannot guarantee an exact delivery time or the delivery time slots offered, as this depends on the availability of our logistics team and our local Suppliers. In most cases you will be given the option of choosing between morning, afternoon or evening delivery. If we are unable to deliver within your selected delivery time slot (morning, afternoon, evening) then we will refund any additional fee charged for timed delivery in that time slot (if one has been charged). There will not be a refund of the primary anytime delivery fee (if applicable) and no other compensation can be provided. Further to this, if a recipient requests delivery outside of the time slot requested by the customer the additional fee for delivery within the requested time slot will not be refunded or compensated.
8. Delivery to public addresses
8.1 Orders sent to hospitals, hotels, companies, universities or public buildings are guaranteed for delivery as far as the front reception/security desk. If your delivery is going to such a location please provide the full name and at least two telephone numbers of the establishment and your recipient and as many delivery details as possible.
8.2 In the case of hospitals, we will need the recipient’s ward and room number. We will attempt to deliver your order in accordance with each establishment’s procedures, but we cannot be held liable if these procedures prevent successful delivery. Please note that many hospitals do not permit delivery to individual rooms, and that most ICUs do not permit product delivery at all. Please check with the hospital before placing your order.
8.3 If you wish to send products to someone staying in a hotel, you should specify their room number (if possible) and the name of the person under which the booking was made. Please note that hotel security often does not allow our drivers past the reception. We will deliver to the reception and ask the hotel staff to call the recipient to collect the products from the reception. We are not liable for any delay and/or non-delivery as a result of the hotel staff not informing the recipient of the delivery.
9. Satisfaction Guarantee
9.1 On very rare occasions, products arrive at their destination damaged or fail to arrive due to an unforeseen delivery issue. If the recipient receives damaged products, please contact us immediately so that we can arrange one of the following:
9.1.1 A redelivery on the next available delivery date; or
9.1.2 A full or partial refund (% refund depends on the specific circumstances of the issue).
9.2 Typically we will not offer both a refund and a redelivery. Where products have been damaged, we will normally ask for them to be returned or for photographs clearly showing the problem so we can use them to determine what is going wrong with our system. It is important that we are contacted as soon as possible regarding any issues. We need to be informed of any issues within 3 days of the delivery date to give us the best chance of successfully resolving the matter. We will, at our discretion consider issues raised after the 3-day deadline but reserve the right to refuse the options of refunding or resending the order or providing any other compensation.
9.3 In the event that a small item, such as a balloon or vase, should arrive damaged or be missing, we may be unable to resend that item in which case we would be happy to refund its value or provide a credit note of equal value.
9.4 If we believe that there has been an abuse of our 100% Satisfaction Guarantee policy or if there are persistent claims for refunds from the same individual or group of individuals, we reserve the right not to resend products and to refuse to take orders from customers. If we make such a decision, we will inform the customer of our decision in writing, via email or over the telephone. It is important to note that this guarantee does not confer the right to an automatic 100% refund, but only to a fair resolution.
10.1 From time to time, there are small human errors made (for instance, very occasionally a message card goes astray or a product is forgotten). In such circumstances, we will do our best to make the situation right for the customer. If the customer believes that the delivered bouquet is substantially different from that described we reserve the right to request a photograph of the bouquet so we can judge the situation. We may, at our discretion, offer a partial refund or a discount on a future order, but do not guarantee that we will do so. We believe in being fair and this is the spirit in which we will approach such situations. We would not, for instance, give a 100% refund if a message card did not arrive, as the customer has received significant value in terms of the products nor would we give a full refund if some stems were missing, damaged or substituted; we would make what we would be considered by a reasonable person to be an appropriate compensation.
11. Product Care
11.1 All our products are incredibly fresh, as they are purchased daily from the product markets, transported direct to us and stored in perfect conditions in our large product fridge. They will normally last at least five days and most probably even longer, in the vase, although this varies by variety. It is important that the products are cared for correctly as putting them by heat sources or draughts, or failing to change the water, will kill or damage them very quickly. We include instructions on our Website to give guidance about product care. If we are informed that our products have died very quickly, we may, at our sole discretion, choose to resend another bouquet if we believe that there was a genuine issue with the products. If products have not been properly cared for, we will not resend the products.
11.2 In some circumstances, our products are so fresh that they are not even fully open (bloomed) when they arrive. This can be confused with poor quality but, in fact, this shows how fresh our products are. The products will open quickly once they are in room temperature and will give pleasure for many days to come if cared for properly.
12. Duplicate Orders
12.1 If, for whatever reason, you placed two or more identical orders and you notify us, we will issue a full refund for the duplicate order, provided our local Suppliers has not prepared or delivered the item. If we have not been notified and your order has already been assigned for processing you will not be entitled to a refund. We are not responsible for orders placed by mistake and no refund or compensation can be offered in such instances.
13. Special Requests
13.1 You can use the special request box to provide more details to our Suppliers and the delivery team (desired delivery time, additional information for the address, extra phone number, important instructions etc.). Under no circumstances can we guarantee that special requests will be met. If such requests cannot be met, you will not be entitled to a refund or compensation. We will not give any warning when these instructions cannot be followed.
14. Abusive Behavior
14.1 We will not tolerate abusive behavior to our staff in any way, shape or form. Whilst we endeavor to do our very best, mistakes are sometimes made. Purchasing from us does not entitle individuals to treat our staff abusively. If anyone is abusive to our staff, we will terminate any dialogue. We will not resume dialogue unless it is in a non-abusive fashion and with the level of respect to which every human being has a right. We reserve the right not to deal with returning customers who have previously been abusive or offensive. We may block their account or take any other measures we wish to prevent them using our services in future.
15. Cut Off Times
Our cut off times for deliveries are shown on our product delivery pages. However, these cut off times are guidelines only and, whilst we keep to those times in most instances, from time to time we may move the cut off times forward or back, to respond to business situations that may arise. If you wish to order products for same day or next day delivery, you are urged to get your order in early, to make sure you get it in before the cut off time passes. Please note that cut off times are much earlier for delivery on Valentine’s Day and Mother’s Day so please order in advance to avoid disappointment.
16. User Comments
16.1 You agree that any material, information, ideas or other intellectual property that you transmit to this site will remain our property.
16.2 Furthermore, you accept that you are prohibited from posting or transmitting to or from this site any unlawful, threatening, libelous, defamatory, inflammatory, pornographic or profane material that could give rise to any civil or criminal liability under law. You are solely responsible for the content of any comments you make.
17. Copyright and Trademarks
17.1 All wording and imagery on all our Websites are copyrighted. You may not copy, modify or distribute all or part of any of our copyrighted works or trademarks, or other content from any of our related Websites, without our express written consent.
18.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Website from time to time. We will post any changes on the Website and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Website. Changes will be effective four (4) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
18.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Website for any reason at any time.
18.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Website, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
18.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions.
18.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that act.
18.6 In respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, and agreements between you and us (whether written or oral) and sets the entire agreement and understanding between you and us relating to the subject matter hereof.
18.7 These Terms and Conditions shall be governed by and construed in accordance with Law and the parties agree to submit to the exclusive jurisdiction of the courts.
Substitutions may be necessary to ensure that your product arrangement or gift item is delivered in a timely manner. The utmost care and attention are given to your order to ensure that it is as similar as possible to your requested item.
In rare cases, if the Suppliers may not have an individual product type, they may substitute similar-looking products of equal or greater value than what you see in the picture.
If some particular item in the basket is out of stock, we will substitute a similar product of equal or greater value without compromising the overall design, theme, color and quality of the gift basket.
We are proud to offer professional shipping services to our customers only in. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in USAwill be shipped by UPS, ePacket or EMS depending on the weight and size of the product.
Do you ship worldwide?
No. We provide only shipping in USA for now.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your location.
How long does shipping take?
Shipping time varies by location.
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time (45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorize you to do so.
If you have any questions about this Cookies Policy, you can contact us: